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General Conditions


Terms and conditions for staying in Torbole at the Toblini Residence

CHECK-IN / CHECK-OUT

Our apartments are available from 4:00 pm to 10:00 pm and must be vacated by 9:30 am.
If there are any requests to check-in at special times, we kindly ask you to inform us well in advance so that we can meet your requirements

RECEPTION HOURS

We are always at your complete disposal.
The reception desk is open every day: from 9:00 am to 7:00 pm.

PETS

Small-medium sized dogs (max 15 kg) are allowed. As we care about their well-being, we inform you that they can only stay in the "comfort" type apartments. As we do not provide bed linen and towels, we ask guests to provide their own. The supplement required is € 10 per day (without food).

USEFUL INFORMATION

Several languages are spoken in the Toblini Apartments. We speak Italian, German, English, Spanish and French. Smoking is forbidden in all areas inside the Residence and the Casa al Lago. All apartments are non-smoking. The tourist tax is € 0.70 per person per day and is to be paid on site. Children under the age of 14 and stays of over ten nights are exempt.

EXTRA CHARGES

  • The final cleaning of each apartment at the end of the stay costs € 60.00. We kindly ask our guests to dispose of their waste in the dedicated areas outside the two accommodation facilities.
  • The cost of bed linen is € 10 per person per stay while the cost of towels is € 2 per person per stay. The total amount of the complete kit is € 12 per person per stay.
  • Up to mid-April and from the end of September the Casa al Lago apartments are heated. At the end of the holiday the relative amount will be charged according to consumption and meter readings. 

RESERVATION CONFIRMATION

The reservation is confirmed only after paying a deposit of 40% of the total amount of the stay by bank transfer to the following bank account details registered to RESIDENCE TOBLINI SNC
IBAN: IT34 P 08016 35102 000016002878
SWIFT/BIC: CCRTIT2T04A
At the Bank Cassa Rurale Alto Garda

CANCELLATION POLICIES

The cancellation of a holiday is an unfortunate event both for holiday makers and for the managers of the accommodation facilities. We therefore ask you to please respect the following cancellation policies.

  • Up to 30 days before the day of arrival: the cancellation fee is € 100 per apartment. The amount will be deducted from the deposit that will be refunded minus € 100.
  • From 29 days to 1 day before arrival: the total amount of the deposit will be withheld.
  • In case of a no show you will be charged 100% of the total booking.

PAYMENT METHODS

To settle the balance of your booking, we only accept the following methods of payment:

  • Cash up to € 2999,99
  • Debit card Maestro
  • Credit cards (Visa, MasterCard, CartaSì)
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INFORMATION AND BOOKINGS


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Statement on the GDPR

The data controller is Toblini Apartments srl, who states that the data acquired in this manner will be handled as follows:

  • it will be used to comply with current requests for information/acquistion/registration until completed and for no other purpose.
  • it will be held in the company archives with no deadline, until independent cancellation by the user, voluntary cancellation by the Controller or an explicit request for cancellation by the user.
  • it will be held on behalf of the Controller by KUMBE srl, the Controller’s maintainer for digital services, on the cloud server and related backup, in turn managed in compliance with the GDPR for the entire term of the contract with the Controller – who may dispose of it at any time – and until its subsequent cancellation.
  • it will be held on behalf of the Controller by SIMPLE BOOKING srl, Controller maintainer for booking and CRM services, on the cloud server and related backup, in turn managed in compliance with the GDPR for the entire term of the contract with the Controller – who may dispose of it any time and until its subsequent cancellation.
  • it will not be assigned to third parties; it will not be used for marketing campaigns except if concurrently authorized for such purposes.
  • the user will have a profile created based pon the information contained therein and the data may be used for statistical processing.
  • the complete privacy policy may be found at the link www.toblini.com/en/utility/privacy. For information or requests, you may write to the following electronic mail address: info@toblini.com

Statement on the GDPR

If subscribing to the Newsletter, you must confirm your registration by means of a confirmatory mail sent to the recorded address.  In such case, handling includes:

  • the creation of a group user profile, a status, preferences as indicated and deduced from the information provided in the form and subsequent independent profiles.
  • use of the data for electronic notices (email, whatsapp) and not (paper) for informational/commercial purposes.
  • Use of the email for the creation of marketing campaigns and personallized information, digital and non-digital.
  • the complete privacy policy may be found at the link www.toblini.com/privacy. For information or requests, you may write to the following electronic mail address: info@toblini.com

Dove siamo

TOBLINI APARTMENTS

Residence Toblini
Via al Cor, 2
38069 Torbole sul Garda (TN)

Tel. +39 0464 505123
info@toblini.com
Residence Toblini Casa al lago

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Statement on the GDPR

If subscribing to the Newsletter, you must confirm your registration by means of a confirmatory mail sent to the recorded address.  In such case, handling includes:

  • the creation of a group user profile, a status, preferences as indicated and deduced from the information provided in the form and subsequent independent profiles.
  • use of the data for electronic notices (email, whatsapp) and not (paper) for informational/commercial purposes.
  • Use of the email for the creation of marketing campaigns and personallized information, digital and non-digital.
  • the complete privacy policy may be found at the link www.toblini.com/privacy. For information or requests, you may write to the following electronic mail address: info@toblini.com

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